Terms of Service

Last updated: 1 February 2025

These terms govern your use of PermitPad, a permit-to-work software service operated by Crocker Digital Ltd, registered in England and Wales (Company No. 17008789). By creating an account, you agree to these terms.

1. The Service

PermitPad provides a web-based platform for creating, approving, and managing permit-to-work records. The service is provided “as is” and is intended as a digital record-keeping tool to support your existing safety management system.

2. Not a Safety Consultancy

PermitPad is a software tool, not a safety consultancy. While our permit templates follow HSE guidance (including HSG250), you remain responsible for the accuracy of your risk assessments, the competence of your personnel, and compliance with all applicable health and safety legislation. PermitPad does not provide legal or safety advice.

3. Account Responsibilities

• You must provide accurate information when creating your account.
• You are responsible for maintaining the confidentiality of your login credentials.
• The account owner is responsible for all activity under their organisation account.
• You must be at least 18 years old to create an account.

4. Plans and Billing

• Free accounts are subject to the limits stated on our pricing page.
• Paid plans are billed monthly or annually in advance via Stripe.
• Prices are in GBP and exclude VAT (which will be added where applicable).
• You can upgrade, downgrade, or cancel at any time from your account settings.
• Downgrades and cancellations take effect at the end of the current billing period.
• We do not offer refunds for partial billing periods.

5. Your Data

You retain ownership of all permit data you create in PermitPad. We store it to provide the service and maintain an audit trail. See our Privacy Policy for details on how we handle your data.

You can export your permits as PDF at any time. If you cancel, your data remains accessible in read-only mode for 12 months.

6. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose
• Attempt to access other users’ data or accounts
• Reverse-engineer, decompile, or disassemble the software
• Use automated tools to scrape or overload the service
• Resell access to the service without our written consent

7. Availability and Support

We aim to keep PermitPad available 24/7 but do not guarantee uninterrupted service. We may perform maintenance with reasonable notice. Support is provided by email. Business plan customers receive priority support.

8. Limitation of Liability

To the maximum extent permitted by law, Crocker Digital Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the service.

Our total liability for any claim arising from these terms or your use of the service is limited to the amount you have paid us in the 12 months preceding the claim.

9. Intellectual Property

PermitPad, its design, logo, and software are owned by Crocker Digital Ltd. You may not copy, modify, or redistribute our software or branding without our written consent. Your permit data remains yours.

10. Termination

We may suspend or terminate your account if you breach these terms, after giving reasonable notice where possible. You may close your account at any time by contacting us or using the account settings.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these terms from time to time. We will notify you of material changes by email or by posting a notice on our website. Continued use of the service after changes constitutes acceptance of the updated terms.

13. Contact

Crocker Digital Ltd
Company No. 17008789
Email: hello@permitpad.co.uk